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GenCG Opens in Demo Mode

There are numerous types of Compix systems available. Please determine what type of system you have by looking at the Compix serial number located on the Compix chassis itself. If no serial number can be found, it's also located on the Compix board itself.


For AllCG Compix Systems (serial number similar to: AA0001-SA-001 or AA0001-SDA-001)
  1. Open the AllCG Control on your desktop and click on the [Lock] button. Make sure GenCG is activated. If it is not, please contact Compix Support.

  2. If GenCG is activated, close the GenCG welcome screen and go to C:\Program Files\Compix. Rename your GenCG folder. Afterwards, download GenCG HD|SD from our downloads page. The installation will create a new GenCG folder. If it opens successfully, you can cut and paste its contents into the new GenCG folder.

For Matrox Compix Systems (serial number similar to: A00001)

If GenCG does not open correctly with your HD or HD Ready Compix system, you'll need to make sure your Compix Controller is properly set. Close GenCG and all other messages before continuing.

  1. Open your Compix Controller from your desktop.

  2. Make sure all settings are correct under the [Genlock] tab.

  • If you have analog Black Burst going into the Ref-In of your system, set [Genlock] to [NTSC] and [Source] to [Black Burst] with [Frame Rate] at [30M].

  • If you have 1080i video going through the Compix system, set [Genlock] to [1080i (1920x1080)] and [Source] at [Video In] with [Frame Rate] to the corresponding video.

Once your Genlock is setup correctly, [Source] should turn from [Free Running] to [Locked].

  1. Now click on the [Change] button inside the [Video] tab. These settings pertain to your video output. Make sure [Frame Rate], [Bit Count], and [Aspect Ratio] are the same between both the [Genlock] and [Video] tabs.

  2. Once finished, press the [Test Pattern] button. Go to [Initialize] > [Start].

  3. Pick a test pattern. If you do not see it on your output monitor, adjust the [Vertical] and [Horizontal] settings.

  4. Once everything is set in place, click [Save] and re-open GenCG. It should open successfully.

For G3 Compix Systems (serial number ending in: T)

This happens if Windows has been recently updated, the system is improperly shutdown, or if there had been significant changes to the system.

  1. Click on [Start] > [All Programs] > [Startup] then click [VGAinit3] or [G3init].

  2. Once clicked, completely shut down the system and disconnect the power cord for 20 seconds (until there is no power going to the motherboard).

  3. Now reconnect the power cord and boot up the system. Everything should work properly.


For Genlock Compix Systems (serial number ending in: +, A, U, U/T, N, or P)
*geared towards Windows XP
  1. Check if the system detects the Compix Board:

  • Click on [Start] > [Settings] > [Control Panel].

  • Go to [System] > [Hardware] > [Device Manager]. (If you do not see [System] under [Control Panel], please click on [Switch to Classic View].)

  • Under [Display Adaptors] you will find "Cirrus Logic Laguna 5465" with an exclamation (!) mark.

  • If you see the above, you know the system is detecting your board. Continue to step 2.

  • If you do not see "Cirrus Logic Laguna 5465," skip to step 4.

  • If you do not see an exclamation (!) mark, skip to step 5.

  1. Check if the system detects the Compix Drivers:

  • From the [Device Manager], click [View] > [Resources By Type].

  • Double click [Interrupt Request (IRQ)] to open the list.

  • About halfway down the list, you should see "GenlockVGA".

  • If you see the above, you know the system is detecting your Compix Drivers. Continue to step 3.

  • If you do not see the above, please install the GenlockVGA Utilities from the Compix downloads page.

  1. Activating start-up type:

  • From [Resources By Type] > [Interrupt Request (IRQ)] in step 2, double click [GenlockVGA] to open the window.

  • Click on the [Driver] tab.

  • Under [Startup Type], select [System] and click [OK].

  • Restart your system and open GenCG; everything should work properly.

  1. Have a Compix Fresh Start:

  • If Windows is not detecting your Compix Board, shut your system down. Take off the cover to your system.

  • Locate the green Compix Board with two (2) black connectors (with a white sticker on the board).

  • Take out the Compix Board and wipe off the copper connector strip with an eraser.

  • Place the compix Board into a new PCI slot or, if none are available, back into the same slot.

  • Turn your system on. Everything should work properly.

  • If there is a VGA-init error at start-up, go to step 1.

  • If you run GenCG and receive a welcome screen, go to step 5.

  1. Checking BIOS:

  • If you do not see an exclamation mark next to "Cirrus Logic Laguna 5465" from step 1, the Compix Board is having conflicts with the graphics card. Restart your system and go into the BIOS (rapidly press the Delete key as you restart the system until inside the BIOS).

  • If your VGA monitor stays black, plug the VGA cable directly into the Compix Board.

  • Once inside the BIOS, go to [Advanced] > [Chipset] > [Northbridge] > [Primary Graphics Adaptor]. (Note: All motherboards have a different BIOS, but try navigating to something regarding your Display or Graphics Adaptor.)

  • Change the [Primary Graphics Adaptor] to [Onboard AGP], press the Enter key then F10 to save changes and exit.

  • Once your system restarts, make sure your VGA cable is plugged into the graphics card, not the Compix Board.

  • If you receive an error message when Windows starts, go to step 1.


For 3DX Compix Systems (serial number similar to: 3DX-001)

This happens because the LCG9000R HD actually converts your second monitor to an HD signal. When Windows loads, make sure your VGA monitor is turned on so Windows will know to display through that monitor as default and not your HD output.

  1. Completely shut down the system and disconnect the short DVI to DVI cable in the back.

  2. Boot up the system. After Windows completely loads, reconnect the DVi to DVI cable.

  3. Right click your Desktop and select [Properties] > [Settings]. Change the second monitor to 1920x1080.

  4. Select [Extend My Windows Desktop onto this Monitor] and click [OK].

  5. Now you will see a grey icon on the bottom toolbar next to the clock that says "3DX Control". Open it.

  6. If you have HD-SDI video going through your Compix system, select [Internal Overlay] and [Video Out]under [Output Mode].

  7. If you have your Compix system going into your switcher, do not select [Internal Overlay]. Only select [Video Out] and [Key Out] under [Output Mode].

  8. After making changes, click [OK] and open GenCG. It should open properly.

#GenCG #DemoMode

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